RETURN POLICY
Your Satisfaction, Our Promise
At RAJA Boxing UK LTD, we are committed to delivering authentic Thai craftsmanship and premium-quality combat sports gear to our valued customers. To uphold this commitment, we’ve developed a return and exchange policy that is transparent, fair, and aligned with industry standards.
Return & Exchange Conditions
No General Returns or Exchanges
Once your order is confirmed and processed, we do not accept returns or exchanges unless the conditions below apply. This policy helps us ensure quality, fairness, and safety for all customers.
Exceptions – What We Will Accept
Order Fulfilment Errors
If you received the wrong item (wrong size, style, or colour), please notify us within 7 days of delivery. We will arrange for an exchange or issue store credit after the item is returned in original condition.
Factory Defects
If the item you received has a confirmed manufacturing defect, you are eligible to return it for a replacement or store credit. Claims must be made within 14 days of delivery and must include photo evidence.
Non-Returnable Items
The following products are non-returnable and non-refundable:
- Personal use items: hand wraps, groin protectors, mouthguards
- Customised or personalised items (e.g., items with your name or gym logo)
- Items purchased during sale or promotional events
- Used, washed, or altered products
Return Timeframe
All eligible return requests must be submitted within 14 days of the delivery date. Items sent back after this period will not be accepted.
Product Condition
To qualify for a return or exchange:
- Items must be unused, unwashed, and in original packaging
- Tags and accessories must be intact
- Any items returned in worn or damaged condition will be refused
Return Shipping Responsibility
- Customers are responsible for shipping the item back to us for all return or exchange requests.
- We do not cover shipping costs, customs duties, or taxes incurred on return shipments unless the item is defective or sent in error.
- For size exchanges, customers are responsible for both the return shipping and the cost to ship the replacement item.
How to Start a Return
Please email us at info@rajaboxinguk.com with the following:
- Your order number
- A clear description of the issue
- Relevant photos (if applicable)
If eligible, we will issue a Return Merchandise Authorization (RMA) and guide you through the return process.
Refund Policy
We do not offer refunds unless:
- We shipped the wrong item
- The item is proven to be defective
In those cases, a refund will be issued to your original payment method. Otherwise, we provide store credit or exchanges only.
RAJA’s Commitment
We take pride in every product we deliver. Our return and exchange policy is designed to protect both our brand values and your satisfaction. Whether you're a fighter, coach, or fan—your trust is at the heart of everything we do.
Need Help?
Our customer service team is always ready to assist you.
Email: info@rajaboxinguk.com
Phone: +44 7743 377711
RAJA Boxing UK LTD, 20 Princes Street, Southend-On-Sea, SS1 1QA, UK